cv789 Privacy Policy —
Your Information Is Our Responsibility

1. What Information We Collect

cv789 may collect the following types of information:

• Identity Information: Name, date of birth, national identity card number (where applicable), phone number, and email address.
• Account Information: Username, password (in encrypted form), account preferences, and security questions and answers.
• Financial Information: Deposit and withdrawal history, payment method details (bKash, Nagad, Rocket, Upay) — however, we do not store full account numbers.
• Gaming Activity Information: Betting history, win and loss records, and game preferences.
• Technical Information: IP address, browser type, device information, cookies, and log data.
• Communication Information: The content of communications you have with us via live chat and email.

2. How We Collect Information

We collect information in the following ways:

• Directly Provided: Information you provide at the time of registration, login, or when contacting us.
• Automatic Collection: Through cookies, web beacons, and similar technologies when you visit the website.
• Third Parties: Through payment providers and identity verification services, where applicable.

Cookies are small text files stored on your device. You can manage cookies by changing your browser settings, though doing so may limit some services.

3. Purposes for Using Your Information

cv789 uses your information for the following purposes:

1. Creating and managing accounts and verifying identity.
2. Processing deposits, withdrawals, and transactions.
3. Providing and improving platform services.
4. Customer support — providing 24/7 live chat and email assistance.
5. Preventing fraud, ensuring security, and detecting unlawful activity.
6. Applying responsible gaming policies and verifying age (for those aged 21 and above only).
7. Fulfilling applicable legal obligations.
8. Providing a personalized experience based on your preferences.
9. Communicating about bonuses, promotions, and important updates (with your permission).

4. Sharing Information with Third Parties

cv789 never sells your personal information or transfers it to third parties for commercial purposes. However, we may share information in specific circumstances:

• Payment Processors: To complete transactions through payment methods such as bKash, Nagad, Rocket, and Upay.
• Technology Partners: Game software providers such as Pragmatic Play, Spribe, JILI, and PG Soft — only the information necessary for operating games.
• Identity Verification Services: To confirm age and identity.
• Legal Authorities: Upon request from government or regulatory authorities in the case of a valid legal order or investigation.
• Business Successors: In the event of a business merger or acquisition, you will be notified in advance.

All third parties we work with are contractually required to maintain the same privacy standards as cv789.

5. Data Security Measures

cv789 uses internationally recognized security technology to keep your information safe:

• SSL/TLS Encryption: All data transfers on the website take place through encrypted connections.
• Data Encryption: Sensitive stored information (including passwords) is kept in encrypted form.
• Firewall and Access Controls: Only authorized staff can access information on a need-to-know basis.
• Regular Security Reviews: Our systems are regularly tested for security vulnerabilities.
• Two-Factor Authentication: An additional verification layer is provided to protect your account.

However, no transfer of information over the internet is 100% secure. We follow industry best practices, but it is not possible to guarantee complete security.

6. Data Retention Period

cv789 stores your personal information according to the following policy:

• Active Accounts: All information is retained for as long as your account remains active.
• Closed Accounts: After an account is closed, certain information may be retained for a specified period to meet legal and regulatory requirements.
• Financial Records: Transaction information may be retained for an extended period.
• Unnecessary Data: When any information is no longer needed, it is securely deleted.

7. Your Data Rights

As a cv789 user, you have the following rights:

• Right to Know: You may request to know what information we hold about you.
• Right to Correction: You may request correction of inaccurate or incomplete information.
• Right to Deletion: In certain circumstances, you may request that your information be deleted (unless a legal obligation applies).
• Right to Restrict Processing: In certain circumstances, you may request that processing of your information be limited.
• Right to Object: You may object to marketing communications or certain types of processing.
• Right to Data Portability: You may request a copy of your information in a structured format.

To exercise any of the above rights, email [email protected] or contact us via live chat.

8. Cookies and Tracking Technologies

cv789 uses different types of cookies:

• Essential Cookies: Required for the basic functionality of the website — these cannot be disabled.
• Functional Cookies: Used to remember your preferences and settings.
• Analytical Cookies: Used to understand website usage patterns and improve services.
• Security Cookies: For fraud detection and account protection.

You can manage cookies from your browser settings. Please note that disabling certain cookies may limit the functionality of the site.

9. Marketing Communications and Withdrawal of Consent

With your consent, cv789 may contact you about bonus offers, promotions, and important updates.

You may opt out of marketing communications at any time by:

• Going to your account settings and changing your notification preferences.
• Sending an email to [email protected] to request unsubscription.
• Informing the support team via 24/7 live chat.

Even after withdrawing consent, important account-related transaction and security notifications will continue to be sent.

10. Protection of Minors' Information

cv789 provides services only to those aged 21 and above. We do not knowingly collect information from minors.

Age is verified at the time of registration. If a minor opens an account by providing false information, once this comes to our attention the account will be closed immediately and the related information will be deleted. Parents and guardians are requested to remain vigilant.

11. Responsible Gaming and Use of Information

cv789 takes responsible gaming seriously. Information about your gaming history may be used for the following purposes:

• Identifying patterns of problematic gaming behavior.
• Carrying out self-exclusion or limit-setting requests.
• Providing safe gaming advice and resources.

To learn more about responsible gaming, visit our Responsible Gaming page.

12. Changes to the Privacy Policy and Contact

cv789 may update this privacy policy from time to time. For any significant changes, we will:

• Publish a clear notice on the website.
• Inform registered email addresses about the changes (where appropriate).
• Update the "Last Updated" date at the top of the policy.

If you continue to use the platform after changes take effect, you will be considered to have agreed to the updated policy. For any questions about the privacy policy or your information, please contact us:

• [email protected]
• 24/7 Live Chat (in Bengali)